Refund policy
Return conditions
Current conditions are an addition to the general sales conditions of Idealpharma BVBA, company with registered office in Belgium, 2660 Antwerp, Heidestraat 1, registered in the Crossroads Bank for Enterprises with company number 0864.605.936 and VAT number BE0864.605.936 telephone number 03 / 827.47.57 (hereinafter: “ Farmaxx ”) . The general terms and conditions of sale continue to apply additionally.
If, on the basis of the general terms and conditions of sale, the Buyer has the option to return purchased goods, making use of the right of withdrawal, or for other valid reasons, the following conditions must be observed :
1. In the event that the Buyer wishes to invoke his right of withdrawal, he can do so , without giving reasons, within a period of fourteen (14) calendar days. This may be upon receipt of a damaged or wrong product, or another reason why people are not satisfied with the order.
2. The starting point of the period to exercise the right of withdrawal can vary.
The following rules apply:
- If the delivery is a single Product, the period starts the day after receipt of the Product by the Buyer.
- If the delivery relates to several Products that are delivered on separate days, the period starts on the day after the Buyer has received the last ordered Product.
- If the delivery relates to a Product over a certain period, the period starts on the day following the day on which the Buyer has received the first delivery of the Products.
3. If Farmaxx has not provided the Buyer with the legally required information regarding the Buyer's right of withdrawal, it will have twelve (12) months to withdraw from the Agreement from the day after the end of the aforementioned first fourteen (14) term. days. If Farmaxx has provided Buyer with the legally required information regarding Buyer's right of withdrawal within the aforementioned twelve (12) month period, Buyer has fourteen (14) days to withdraw from the Agreement from the day after Buyer has received the information from Farmaxx.
4. Buyer must his decision to revoke , or any other reason to return to Farmaxx say :
- Either through the Buyer's account on the Website,
- Either by clicking on a link specially provided for this purpose, which the buyer can find in the confirmation e-mail sent by Farmaxx to the buyer;
The Buyer can also use the model withdrawal form
5. With every return, the Buyer must return the Products to Farmaxx without undue delay and in any case no later than fourteen days after the notification of withdrawal / return has been sent to Farmaxx . The Products must be shipped to Farmaxx in the same way that the Buyer received the Products . The goods must be returned in their original condition and packaging, with all accessories supplied, including the insert, manuals and / or other documentation.
6. The shipping costs will be borne by Farmaxx if a problem arises during the processing and delivery of your order that can be attributed to Farmaxx , unless the Buyer has chosen a more expensive delivery method than the proposed standard delivery method. If this is not the case, the direct costs of the return will be borne by the Buyer.
Farmaxx reserves the right to postpone the refund until receipt of the returned Product.
7. In case of withdrawal or other valid reason for return:
- Farmaxx will refund the amounts already paid by the Buyer for the Products upon receipt of the Products. However, Farmaxx may reduce the refund to take into account any diminished value of the Products, if this was caused by the fact that the Buyer has handled them in a way that would not be permitted in a store.
- Farmaxx will make all refunds within a reasonable period of time after receipt of the Products.
Farmaxx will reimburse the Buyer on the credit or debit card that the Buyer used to pay.
Farmaxx has the right to reimburse the Buyer with vouchers if the Buyer has used vouchers to pay for the Products.
8. The order of the following Goods does not give right of withdrawal and cannot be returned on other grounds:
- All medicines (pharmaceutical and non-pharmaceutical) . Numerous medicines can spoil in the presence of heat or direct sun exposure. Since Farmaxx cannot check whether the medicines have been mishandled after delivery, they can therefore no longer be marketed. For this reason, no right of withdrawal is possible with regard to medicines;
- The Products that have been used, the packaging opened, goods whose seal has been broken or which have been damaged after delivery and which cannot be returned for hygienic reasons or with a view to health protection;
- Goods manufactured to the Buyer's specifications or clearly personalized;
- Goods that can spoil quickly or whose expiry date could be quickly exceeded.
Medical products that spoil quickly or with a limited shelf life and sealed goods that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery are excluded from the application of this right of withdrawal.
Examples include prescription-free medicines and parapharmaceutical medical products and related medical products. Such medical products are therefore not eligible for return. The right of withdrawal only applies here if the goods have not yet been shipped, except in case of defect.
9. The return shipment must be sent with a carrier. The Customer receives the return label by e-mail or has access to the return label via his personal profile on the Website. The return label must be affixed to the packaging of the Products that the Customer wishes to return.
10. When the aforementioned right has been valid and legally used correctly, Farmaxx will ensure repayment of the Buyer of the sum paid within fourteen (14) days by means of a chosen but internationally accepted method of payment.
11. If any questions or complaints would have raised related to a defect in the delivered product, an inaccuracy in the quantities or an erroneous reference to the on site confirmed order , the customer can always contact the following:
E-mail: compliance@farmaxx.be
Tel no : 03/827.47.57
Further information can be found in our general sales conditions
Withdrawal form
(only complete and return this form if you wish to withdraw from the contract)
To Idealpharma BVBA trading under the name “ Farmaxx ” with address in Belgium, 2660 Antwerp, Heidestraat 1, with company number 0864.605.936, with e-mail address support@farmaxx.be: